Shippings & Returns
Standard service is provided via UPS ground service with final delivery made by either UPS or the United States Postal Service. Please allow 2-3 days for processing. Delivery can be expected within 5-7 business days after the order is processed. APO/FPO shipments will arrive within 30-45 days.
How do I return an item?
The Duchess is committed to your happiness and wants you to be pleased with your purchase as she is in serving you. Simply stated, if for any reason you are not satisfied with Duchess of Dermis products, simply return the unused portion within 30 days of receipt for a prompt, no-questions asked refund of the purchase price.
*shipping is not included in the purchase price. Multiple returns of used products could result in a restocking fee. Refused Shipments will be charged the shipping costs plus a 10% restocking fee.
Your purchase must be returned with the original packaging, manuals, parts and your receipt or packing slip.
We will not refund shipping fees to or from your location.
We reserve the right to deny any return.
To initiate your return please call customer service or email us:
Returns generally take 2-4 weeks to process. Credit refunds will be issued to the original payment method.
We recommend using an insured and traceable delivery method. We are not responsible for any returns lost in transit or any additional charges.
Please note that we do not perform exchanges at this time unless the original item was damaged upon receipt please contact our customer service. We are happy to offer FREE GROUND SHIPPING on your replacement order.